Terms of Services - ShyftTyme

Terms and Conditions

The displayed cost is predicated on hiring a single, skilled virtual assistant.
Our assistants are competent individuals with pertinent degrees in their domains.
Virtual assistants with up to two years of experience can work within the announced cost range.
Employees with over two years of experience will be compensated at a higher rate than promised. We will provide a customized quote in such cases.
Assistants hired on a full-time basis should expect to work 40 hours a week at minimum.

ShyftTyme recruits highly skilled virtual assistants with relevant degrees for your needs.
Virtual assistants offered by ShyftTyme go through extensive screening and training in ShyftAcademy to ensure their competency.

Our Virtual Assistants possess an exceptional level of English proficiency. (At least an 8 out of 10)
Delivering dependable and uniform service is something we are proud of. We closely monitor the dedication, attendance, and timeliness of our virtual assistants.

ShyftTyme offers a rigorous mandatory 12 week training period to equip our virtual assistants with the specific skills required to meet your unique needs.
We are committed to their ongoing professional development to ensure they remain highly skilled and adaptable.

In order to guarantee effective communication, you must supply necessary communication tools like IP telephony, Skype, and WhatsApp numbers that are unique to each country.
It is imperative that you provide the access to emails and any other software required for virtual assistants to fulfil their assigned responsibilities.

Our virtual assistants are outfitted with dependable internet connections and backup power solutions to ensure ongoing services and flawless communication.

Information security and client confidentiality are top priorities for ShyftTyme. We have rigorous non-disclosure agreements in place for all of our virtual assistants to protect your private data.

Our agreement allows for termination by either party with a minimum notice period, as outlined in the service contract.
In the event of violating the terms of the agreement or unethical business practices, we reserve the right to end the contract.
If ShyftTyme terminates a contract because of unethical behavior, the client is required to pay the entire agreed-upon amount in full upfront, within the window of time given in the termination notice.
If you wish to terminate the contract before the first 60-day cooling-off period, there won’t be a reimbursement for any upfront costs.
For the remaining duration of the contract, at least half (50%) of the agreed retainer fee will be owed.

ShyftTyme prioritizes resolving any disputes amicably. If there’s a disagreement, we will work together to find a fair resolution that works for both of us.
In the event that negotiations are unsuccessful, arbitration will be used to resolve the dispute in accordance with the laws governing the service agreement.

To start the engagement process, a contractual fee of $99 must be paid.
The service agreement specifies the timeframe within which monthly fees must be paid in advance.

ShyftTyme will offer you the opportunity to choose from up to four talented candidates during the first round of recruitment.
All retainer charges will be paid in US dollars. For the duration of the contract, both you and the virtual assistant will be contracted by ShyftTyme.

We will conduct monthly check-ins (outside the cooling-off period) to monitor progress and ensure satisfaction.
We can replace the employee at no additional cost for the 60-day cooling-off period after they are hired.
Before the hiring is finalized, there could be two virtual interviews.
- The first interview focuses on compatibility between you and the candidate.
- The second interview assesses the candidate’s skills and competencies.
Google Meets will be used for all of the interviews.
Once hired, there is a 60-day cooling-off period during which we can replace the employee at no additional charge.